24 Hour Emergency Service

A fire can be devastating to your home or business. Once the fire trucks leave, your property may face not only fire and smoke damage but also extensive water damage and flooding from firefighting efforts. Fire damage cleanup is a complex process requiring specialized equipment and trained professionals.

After a fire, homeowners often have to manage insurance claims, temporary housing arrangements, and health concerns, leaving little time to focus on salvaging their property. Unfortunately, delays in addressing fire damage can lead to greater costs. Beyond the destruction caused by heat, flames, and soot, water and smoke are significant threats that require immediate attention. Prompt intervention is crucial to mitigate these effects and reduce restoration expenses.

Our fire damage restoration team acts quickly to prevent harmful soot from settling into your structure and personal belongings. By addressing soot promptly, we help you avoid additional expenses and reduce delays in the claims process. Understanding the different types of fires allows us to develop tailored plans to restore your home or business efficiently, safely, and cost-effectively. Every minute counts, and our restoration professionals prioritize stabilizing your property, protecting what matters most, and ensuring your family or staff’s safety. Our swift response gives you a critical advantage in overcoming fire damage and expediting the restoration process.

Why Immediate Action Is Needed

  • Within minutes after the blaze is extinguished, acidic soot residue causes discoloration of plastics. Certain materials like marble and alabaster could be marred permanently.
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  • It only takes a matter of hours for acidic soot to cause yellowing of bath fixtures, counter tops, & the tarnishing of unprotected metals. Furniture & appliances may also discolor.
  • Within days, acid residues may permanently discolor walls and cause corrosion and rusting of metals. Flooring made of wood or vinyl must be replaced (or at the least refinished), and textiles such as clothing and furniture upholstery becomes irreparably stained.
  • In a matter of weeks, carpet may become unsalvageable due to discoloration. Silver-plated fixtures are irreversibly corroded. Glass, crystal, and china may become severely etched and pitted due to extended exposure to acidic soot residue.

Our Fire Restoration Process

Not every situation is the same when it comes to fire and smoke damage losses. Each situation will call for a specific solution, although the remediation process mainly stays the same. Here’s how our fire restoration process works:

Emergency Contact

Inspection and Fire Damage Assessment

Immediate Board-Up and Roof-Tarp Service

Water Removal and Drying

Removal Of Smoke and Soot From All Surfaces

Cleaning And Sanitizing

Restoration

Our certified staff is available 24/7, ensuring the fastest response time when the unthinkable happens. We work directly with your insurance company to simplify the claims process, handling all necessary paperwork for a smoother and more efficient experience. When you trust our team of experts with your fire damage restoration, you can focus on other priorities while we take care of everything else.

We are proud to be the go-to company for insurance providers, agents, and adjusters who rely on us to meet the essential needs of their policyholders. Our unwavering commitment to quality has earned us recognition as the highest-rated fire damage restoration company in the industry. Drawing on our extensive experience and innovative practices, we’ve leveraged cutting-edge technology to improve efficiency and set new standards for fire and smoke damage restoration.

You can count on us to restore your property and help you get back to the normal you deserve.

Why Choose Us

IICRC Certified Firm

24 Hour Emergency Service Year Round

We Work With Your Insurance Company

Not A Franchise - We Put You First

Eco-Friendly/Plant Based Solutions

Done Right The First Time

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Frequently Asked Question

Contact a local disaster relief agency and your insurance company for immediate assistance, especially if you’ve been displaced. Try to locate any necessary documents you’ll need, like a driver’s license and other records, but don’t enter the structure unless the fire department has deemed it safe for you to do so, first.

Most restoration companies also provide board-up services to prevent possible theft. A proper board-up should include using plywood bolted from inside the dwelling over windows. The front door should have a secure lock.

The length of time varies on the extent of the damage. Additionally, local authorities and insurance professionals will also want to investigate the damage before the restoration company can start the clean-up. A small fire can take just a few weeks, whereas major losses could take many months.

Reviews

Victoria ChaoVictoria Chao
16:19 06 Sep 24
I can't recommend MSI highly enough. Joe responded promptly to my mold testing request and sent out his team the day of. It only took a few days to receive the results via email, and he helped me interpret them over the phone. Throughout the process he was very reachable by email, phone, and text. Exceptional service and team - thank you Joe!
Sandy LaSandy La
17:38 06 Mar 24
We cannot say enough great things about Joe and his whole crew. Professional, patient, thorough, and honest. Will hands down recommend this team of professionals for any remediation or inspections you may have!
Todd O'LearyTodd O'Leary
14:43 05 Mar 24
I can't recommend enough - Joe the owner was great at explaining everything in detail over the phone and really took extra time to make sure he was giving the best service possible.In addition to top notch customer service they were quick, clean, careful and very fairly priced. HIGHLY recommended if you have any mold issues.
Matthew ScobellMatthew Scobell
13:50 13 Jul 23
Joe is amazing. He is easily the most helpful and reliable person I've used for any kind of home services. He responds quickly to all my questions and goes above and beyond to help. I have a very old stone basement that is prone to water and humidity issues and I'm very grateful that I have Joe to help me out with it. I can't recommend him and MSI enough.
Joe TenutoJoe Tenuto
16:23 20 Sep 22
Alice DAlice D
23:11 10 Sep 21
After Ida left our basement floor soaked I called several businesses to try to get the remediation process started before the mold went out of control. Joe, the owner of MSI, called me back within the hour, explained that (understandably) they were very busy, but did arrange for someone to assess the damage that day. Joe kept in communication with me, promised he'd get me on the schedule within a couple of days, and did so. Joe and his team were professional, up-front and thorough. The service from MSI was exceptional. There are not many businesses that are still run this way.
Kevlin KauffmanKevlin Kauffman
12:12 02 Feb 21
Joe is the owner and truly cares about the quality of his work. Joe is professional, punctual, knowledgeable, honest, fair. Joe showed up on time and educated me on the whole process as he performed it. Joe personally called me when the results were in and explained the results. Thank goodness no mold was detected! I (and my friends and family) will be using MSI for all our mold issue!
Michelle HongMichelle Hong
15:32 27 Sep 20
I have called on Joe and his team at MSI three times over the past 7 years. Each time, they were prompt to respond, extremely professional, friendly, quick and thorough. This last time we had a water leak from our third floor bathroom that seeped down to our first floor kitchen. It actually was a great relief in the back of my mind to know that I already had a great contractor in mind. I emailed Joe at 4 am on a Sunday morning and he was on the phone with me by 10 am. He squeezed me into his calendar even though he was already booked solid from a hurricane that had blown through our region the previous week. He is just one of those people who you want to have on your speed dial as a homeowner, even if you hope never to have to use his services. Highly recommend him.
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