How AI Is Changing Moisture Detection in the Restoration Industry

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For years, restoration professionals have relied on visual inspections, handheld moisture meters, and infrared cameras to locate water intrusion and hidden dampness. Today, artificial intelligence (AI) is transforming that process — making moisture detection faster, more precise, and data-driven.

AI Sensors and Real-Time Moisture Monitoring

Modern smart devices and IoT sensors can now monitor humidity, temperature, and moisture levels continuously within a structure. When paired with AI algorithms, these systems detect subtle changes in building materials and alert technicians to water intrusion long before visible damage appears.
This evolution allows the industry to move from reactive to proactive moisture detection — catching issues before mold or structural deterioration begins.

Computer Vision and Inspection Automation

AI isn’t limited to sensor data — it also uses computer vision to enhance inspections. Advanced image-recognition models can process thousands of photos and videos, identifying faint stains, warped materials, or moisture indicators that a human eye might overlook.
By flagging early warning signs automatically, AI systems help inspectors work faster and provide more consistent documentation for property owners and insurers.

Predictive Mapping and Moisture Trend Analysis

Beyond finding current problems, AI can now predict where moisture issues are likely to occur next. By learning from building layouts, material types, local climate patterns, and historical data, predictive AI systems can pinpoint at-risk areas and suggest preventive maintenance before damage happens.
This kind of trend analysis helps property managers and restoration professionals plan more efficiently and prevent costly surprises.

What This Means for Property Owners and Inspectors

  • Faster, more accurate moisture detection means less structural damage and lower restoration costs.
  • AI-guided technology reduces the need for destructive exploratory testing.
  • Real-time data supports stronger documentation and more transparent reporting.
  • Predictive tools allow for proactive maintenance instead of reactive cleanup.

Artificial intelligence is rapidly changing how the industry identifies, tracks, and manages moisture problems. As technology continues to improve, expect to see inspections become even more data-driven — with sensors, analytics, and automation working together to prevent water damage before it ever starts.

How MSI Keeps Up With the Technology

At MSI, we incorporate industry-leading tools and protocols to deliver superior restoration and environmental services. We combine our field experience with advanced moisture mapping, air sampling, and documentation to ensure that when we say a structure is dry and safe, it really is. Whether it’s hidden water intrusion in a basement, attic, or HVAC cavity, we use both traditional and AI-enabled methods when needed.

The Environmental Red Flags That Can Derail a Home Sale

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When buying or selling a home, the home inspection is one of the most critical steps in the process. While most buyers focus on roof age, plumbing, or electrical issues, environmental problems are often overlooked — yet they can be the most expensive and disruptive to fix.

Mold Growth and Moisture Intrusion

Moisture is the foundation of most environmental problems inside a home. Even small leaks or condensation can create the right conditions for mold to form behind walls, under floors, or in attics.
Home inspectors typically identify visible water staining or musty odors, but hidden mold is often missed without specialized testing. Moisture mapping and air sampling can reveal contamination that isn’t visible to the eye — an important step before closing on any property with a history of leaks, floods, or humidity issues.

Asbestos-Containing Materials

Many homes built before the late 1980s contain asbestos in floor tiles, insulation, ceiling texture, or joint compounds. These materials aren’t necessarily dangerous if left intact, but once disturbed during renovations or repairs, they release microscopic fibers that can cause serious health problems.
Home inspectors are not licensed to test for asbestos, so this is often flagged as a recommended follow-up with an environmental specialist before remodeling.

Lead Paint and Dust

In older homes, lead paint remains a persistent hazard, especially when it begins to peel or chip around windows, doors, and trim. Lead dust can contaminate floors and HVAC systems without being visible.
Buyers of homes built before 1978 should always request lead-based paint disclosure and consider certified testing — especially if children will occupy the property.

Radon Gas

Radon is an invisible, odorless gas that seeps through foundation cracks and sump pumps. It’s the second leading cause of lung cancer in the U.S., and high levels are common throughout Pennsylvania, New Jersey, and Delaware.
Because standard home inspections don’t include radon testing, homeowners should request it separately. Long-term tests are the most accurate and can help determine if mitigation systems are necessary.

Water Damage and Sewage Contamination

Not all water damage is equal. Some losses involve “gray” or “black” water — contaminated by sewage or organic material. Even if the area looks dry, pathogens can linger in drywall, insulation, and flooring.
If a property shows past water intrusion, it’s essential to confirm whether the affected areas were properly remediated, sanitized, and sealed.

Odor and Air Quality Concerns

Unexplained odors can be an early indicator of environmental issues such as mold, smoke residue, or previous water damage. Air quality testing can help determine whether those odors come from lingering contamination or minor ventilation issues.
For buyers and agents, it’s a proactive way to protect against hidden liabilities that could surface after settlement.

Protecting Your Investment

A clean inspection report doesn’t always mean a clean environment. Home inspections are general assessments — they identify symptoms, not causes.
When there’s evidence of water intrusion, old materials, or odor, follow-up testing is the only way to know what’s really in the air and behind the walls.

Environmental red flags are best addressed before closing, not after. Knowing when to bring in a certified testing or restoration professional can prevent thousands in unexpected repairs and keep your new home safe from the start.

📞 MSI provides certified environmental testing, mold inspection, and water damage restoration throughout Pennsylvania, New Jersey, and Delaware.

The Hidden Health Risks of Water Damage — It’s Not Just About Mold

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When most people think about water damage, the first concern that comes to mind is mold — and for good reason. But mold isn’t the only danger that comes from a water loss. Depending on the source and type of water, your home or business could also be contaminated with bacteria, viruses, or other harmful microorganisms long before any visible mold appears.

Understanding the Different Categories of Water Damage

Not all water damage is the same. The restoration industry divides water losses into three categories based on contamination levels:

  • Category 1 – Clean Water: Comes from a sanitary source like a broken supply line or sink overflow. While this type starts clean, it quickly becomes contaminated after contacting surfaces like drywall, carpet, or dust.
  • Category 2 – Gray Water: Contains some level of contamination. Common sources include washing machines, dishwashers, sump pump failures, or rainwater leaks. It can cause illness or irritation on contact.
  • Category 3 – Black Water: The most hazardous category. This includes sewage backups, floodwater, or drain overflows. Black water contains bacteria, pathogens, and potentially harmful chemicals that can lead to infection or respiratory illness.

Even if the water looks clear, once it touches porous materials or sits for more than 24 hours, it can develop harmful microbial activity that poses serious health risks.

Airborne Contamination After a Water Loss

Water damage isn’t limited to wet surfaces. When moisture evaporates, it can carry aerosolized contaminants into the air, including bacteria, spores, and toxins. These particles can move through HVAC systems and spread to unaffected parts of the property.
That’s why professional restoration includes air filtration, containment barriers, and post-cleaning testing — not just drying.

Common Health Symptoms After Exposure

Homeowners and occupants exposed to contaminated water may experience symptoms such as:

  • Respiratory irritation or coughing
  • Skin rashes or infections
  • Headaches or fatigue
  • Nausea or gastrointestinal discomfort

These effects are often mistaken for allergies or seasonal illness, but in reality, they may come from bacteria, chemicals, or mycotoxins released during a water loss.

Why Fast, Professional Cleanup Matters

MSI’s water damage restoration process follows IICRC standards to identify and remove contamination safely. Every loss starts with source identification and moisture mapping, followed by sanitization and structural drying.
For gray and black water incidents, we use EPA-registered disinfectants, remove contaminated materials, and document every step for insurance purposes.

Delays in cleanup can lead to bacterial growth, cross-contamination, and long-term odor problems — even if the water appears gone on the surface.

Protecting Your Property and Health

If you experience water damage, don’t assume it’s safe just because the surface looks dry. Hidden cavities, insulation, and subfloors can hold contamination long after visible moisture is gone.

MSI provides professional testing and restoration to identify what’s in your water loss and remove health risks completely.

📞 Call MSI at 877-712-1600 for 24/7 emergency water damage restoration and environmental testing services throughout Pennsylvania, New Jersey, and Delaware.

Alternaria Mold: The Common Allergen Hiding in Homes and HVAC Systems

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Alternaria (pronounced al-ter-NAIR-ee-uh) is one of the most common molds found in both indoor and outdoor environments. Often seen as dark green or brown spots, this mold thrives in moisture-rich areas — especially where air movement and humidity collide. While it’s usually associated with outdoor plants, it can easily enter your home through windows, HVAC systems, and even your clothing.

Where Alternaria Grows Indoors

Alternaria mold prefers damp surfaces and can grow almost anywhere moisture lingers. Common indoor locations include bathrooms, window sills, basements, and around air conditioning units or dehumidifiers.
In homes with older HVAC systems or poor ventilation, Alternaria spores can collect inside ducts, spreading through the air every time the system runs. This makes it one of the most frequently detected molds during indoor air quality testing.

Health Effects of Alternaria Exposure

Alternaria is a significant allergen known to trigger respiratory symptoms similar to seasonal allergies. Individuals exposed to it may experience:

  • Sneezing, runny nose, and itchy eyes
  • Coughing or throat irritation
  • Asthma flare-ups or difficulty breathing
  • Sinus infections or chronic congestion

For people with compromised immune systems or pre-existing lung conditions, prolonged exposure can cause more severe reactions. Because of its ability to travel through air systems, Alternaria can affect every room in a property — even those far from the original growth site.

Why Alternaria Is More Common in Fall and Winter

When homes are closed up for colder weather, moisture from improper dehumidification or leaks, showers, and heating systems can build up faster than it escapes. HVAC filters, if not changed regularly, can trap spores and redistribute them throughout the house.

How MSI Identifies and Removes Alternaria Mold

At MSI, we specialize in testing and remediation for allergenic and airborne molds like Alternaria. Our process includes:

  • Air sampling to detect spores circulating through HVAC systems
  • Surface testing to confirm contamination and identify source points
  • Targeted remediation using HEPA filtration and negative air pressure
  • Post-clearance testing to verify clean indoor air quality

We don’t just remove mold — we identify the underlying moisture cause to prevent it from returning.

Protecting Your Home and Indoor Air

Keeping humidity under control is key. Use dehumidifiers in damp areas, replace HVAC filters every three months, and address any condensation on windows or basement walls promptly.
If you suspect airborne mold or have recurring allergy symptoms indoors, professional testing is the only way to know for sure.

MSI has been performing certified mold testing and remediation since 1998, serving homeowners, property managers, and businesses throughout Pennsylvania, New Jersey, and Delaware.

How Hoarding Affects Property Value and Real Estate Sales

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Hoarding doesn’t just create clutter — it can drastically reduce a property’s value and complicate any attempt to sell it. From safety concerns to structural damage, homes affected by hoarding require specialized cleanup before they can safely or legally be listed. Understanding the impact of hoarding on real estate value can help property owners, families, and agents make informed decisions about restoration and resale.

The Impact on Property Value

When a property is affected by hoarding, its value typically drops significantly. The extent of the reduction depends on the level of contamination, the condition of the structure, and how long the issue has persisted.

Excessive accumulation of items can lead to blocked vents, hidden leaks, rodent activity, and widespread contamination that affects the entire structure. Flooring, drywall, and even HVAC systems often need full replacement before the home can pass inspection or appraisal.

Even after a surface cleaning, hidden damage can remain. Professional evaluation and documentation are critical to determining the true scope of restoration required — and to avoid unpleasant surprises during the sale process.

Health and Safety Concerns During Listing

Before a hoarded property can be shown or listed, it must be made safe for entry. Hoarding homes can contain mold growth, rodent droppings, biohazards, and air-quality issues that pose health risks to realtors, inspectors, and potential buyers.

Without professional cleanup, these conditions can violate safety codes or insurance requirements, making the home legally unfit for sale. This is why certified environmental testing and clearance documentation are essential before putting the property on the market.

In many cases, sellers are legally required to disclose known environmental hazards, including mold, water damage, and structural concerns caused by hoarding. Failing to disclose can lead to lawsuits, lost sales, or claims of property misrepresentation.

Professional cleanup not only helps restore the home but also provides the documentation needed to protect all parties involved. Detailed reports, testing data, and post-cleanup clearance serve as proof that the property was properly restored.

How Professional Cleanup Restores Value

The difference between a distressed sale and a restored property often comes down to who handles the cleanup. Junk removal alone isn’t enough. True hoarding cleanup requires trained technicians to identify structural damage, handle biohazards, and restore livable conditions.

At MSI, we approach hoarding cleanup with safety, discretion, and full restoration in mind. Our team not only removes debris and contaminants but also performs air testing, deodorization, and documentation to help homeowners and agents prepare for successful listing.

A properly remediated home can recover much of its lost value and often sells faster because buyers have confidence the property has been restored the right way.

The MSI Difference

MSI has been providing professional environmental cleanup and restoration services since 1998. We understand that every hoarding situation is unique — and that restoring a property involves more than just cleaning. It’s about making the space safe, marketable, and ready for a new beginning.

If you’re preparing a property for sale that has hoarding conditions, MSI can help with full cleanup, documentation, and environmental testing to ensure the home is safe for showings and ready to regain its value.

How Long Before Water Damage Turns Into Mold

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When water enters your home — whether from a leak, burst pipe, or storm — time becomes the most important factor in preventing mold. Many homeowners assume they have days or even weeks to dry things out, but in reality, mold can begin to develop much faster than most people think.

The 24 to 48 Hour Window

Under the right conditions, mold can start growing within 24 to 48 hours after water exposure. All it needs is moisture, warmth, and a food source — such as drywall, carpet, or wood. Once those conditions exist, mold spores that are naturally present in the air can attach and start spreading.

Even if a surface looks dry on the outside, materials like drywall and subflooring often retain moisture underneath. That hidden dampness is what allows colonies to form out of sight.

Why Fast Drying Matters

The key to preventing mold after water damage is immediate and thorough drying. Fans and dehumidifiers can help, but they only go so far without professional moisture mapping and structural drying.

Moisture often seeps into wall cavities, insulation, or flooring layers — areas that standard household fans can’t reach. If those pockets aren’t addressed quickly, they can become hidden breeding grounds for mold that appear weeks later as stains, odors, or soft spots.

Signs Mold Is Starting to Grow

If you’ve had water damage recently, look for early indicators of mold activity:

  • A musty or earthy smell in affected areas
  • Discoloration or dark spots on walls, ceilings, or baseboards
  • Peeling paint or bubbling drywall
  • Worsening allergy or respiratory symptoms indoors

These are all signs that mold is developing behind the surface — even if you can’t see it yet.

How MSI Handles Water and Mold Damage

At MSI, we use professional-grade equipment to detect and eliminate hidden moisture before mold has a chance to spread. Our process includes:

  • Moisture mapping to find trapped water inside walls and floors
  • Targeted drying with industrial dehumidifiers and air movers
  • Mold testing when needed to confirm the environment is safe
  • Full remediation if growth is detected

By acting fast, we can often stop the problem before it turns into a full remediation project.

Protecting Your Property After a Leak

If you experience any type of water damage, don’t wait. The difference between a quick cleanup and a costly mold remediation is often just a matter of hours.

Call MSI as soon as water damage occurs — our team is available 24/7 to inspect, dry, and restore your property before mold takes hold.

How Furnace Malfunctions Can Cause Smoke Damage and Odors

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When the temperature drops, most homeowners rely on their furnace to keep the house warm and comfortable. But if your furnace isn’t operating properly, it can do far more harm than good. Malfunctions can lead to smoke damage, soot buildup, and lingering odors that affect your entire home. These problems aren’t just cosmetic — they can signal deeper mechanical or air-quality issues that require professional attention.

The Hidden Danger of Furnace Malfunctions

A malfunctioning furnace can release smoke and soot into your home when fuel doesn’t burn completely. This incomplete combustion produces carbon particles that settle on walls, ceilings, and furniture. In many cases, these particles are invisible at first — but over time, they leave behind dark streaks, stains, and odors that are extremely difficult to remove without proper cleaning.

Even newer systems can malfunction due to dirty burners, blocked vents, or cracked heat exchangers. The result is often the same: contaminated indoor air and widespread soot deposits.

Understanding Puffbacks

One of the most common furnace-related smoke events is called a puffback. A puffback occurs when unburned fuel ignites all at once, causing a sudden burst of smoke and soot to blow through the ductwork. It can coat every surface of a home in fine black residue within seconds.

While some puffbacks are small, others can cause significant contamination — affecting everything from walls and flooring to clothing and HVAC systems. Trying to clean it yourself often makes it worse, as improper methods can smear or embed soot into surfaces permanently.

Why Odors Linger

Smoke and soot particles are extremely small — many are smaller than a human hair. These particles can become trapped in porous materials like drywall, insulation, upholstery, and HVAC filters. That’s why the odor can linger long after visible cleanup.

Odor elimination requires specialized cleaning agents and equipment to neutralize carbon-based residues. MSI uses thermal fogging, hydroxyl generators, and ozone treatment where appropriate to break down odor molecules and fully restore indoor air quality.

Professional Smoke and Soot Cleanup

Proper restoration after a furnace malfunction or puffback involves more than wiping down surfaces. The process includes:

  • Detailed inspection and testing to determine the source and extent of contamination.
  • HEPA vacuuming and dry cleaning of all affected surfaces to remove soot particles safely.
  • Air duct and HVAC cleaning to prevent recontamination.
  • Deodorization and air purification to eliminate trapped smoke odors.

Our technicians follow IICRC standards to ensure that every surface and system is returned to a safe, clean condition.

Preventing Future Problems

Routine maintenance is the best way to avoid furnace-related smoke events. Have your heating system inspected before each winter, change filters regularly, and keep vents and flues clear. A small tune-up can prevent thousands of dollars in potential damage — and keep your air cleaner all season long.

The MSI Difference

At MSI, we specialize in fire and smoke cleanup caused by everything from major house fires to furnace puffbacks. Our certified team understands how to remove contamination safely, restore air quality, and protect your property from long-term effects.

If you notice soot around your vents, dark marks on your walls, or unexplained smoke odors, don’t ignore them. A quick inspection today can prevent bigger issues tomorrow.

📞 Call MSI at 215-339-1769 or 610-325-8695 for professional smoke and odor cleanup services.

Understanding Penicillium Mold — From Water Leaks to Everyday Humidity

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Penicillium (pronounced pen-ih-SILL-ee-um) is one of the most common molds found in homes and buildings after water damage. Known for its fuzzy blue-green appearance, this mold grows quickly on materials that stay damp for more than a few days. While some species of Penicillium are used in medicine and food production, the types that appear in indoor environments can cause serious health and property problems if left untreated.

Where Penicillium Grows

Penicillium spreads easily through the air and attaches itself to porous materials such as drywall, insulation, carpeting, and fabric. It thrives in cool, damp areas — especially basements, attics, and rooms with poor ventilation. After a pipe leak, roof issue, or flooding event, Penicillium can take hold in less than 48 hours and continue to grow even after the surface appears dry.

It’s also frequently found on water-damaged furniture, HVAC systems, and behind wallpaper where hidden moisture lingers.

How It Spreads

Once established, Penicillium releases microscopic spores into the air. These spores are light enough to move through HVAC ducts or open doorways, allowing the contamination to spread throughout a property. Because of its rapid growth rate, what begins as a small patch on a wall can quickly lead to widespread contamination without proper containment and cleanup.

Health Effects

Exposure to Penicillium can trigger allergic reactions, respiratory irritation, and sinus congestion. People with asthma, weakened immune systems, or chronic respiratory conditions may experience worsening symptoms when exposed. Some species of Penicillium also produce mycotoxins — chemical compounds that can cause fatigue, headaches, and more severe reactions over time.

Even after visible mold is removed, airborne spores can linger unless a full remediation process is completed.

Structural Concerns

Beyond health risks, Penicillium can damage building materials. It feeds on cellulose-based items like drywall and wood, breaking them down and weakening the structure. Over time, this can cause warping, staining, and even musty odors that persist long after the initial water source is fixed.

How MSI Identifies and Removes Penicillium

At MSI, our process begins with professional testing to confirm the type and extent of mold growth. We use air and surface sampling to determine how far spores have spread and whether the contamination is active or dormant.

Once confirmed, our certified team sets up containment, applies negative air pressure, and removes affected materials safely. Every project includes HEPA vacuuming, antimicrobial cleaning, and post-clearance testing to ensure the environment is restored to safe conditions.

Protecting Your Property

If you notice blue-green mold or musty odors after a water event, don’t ignore it. Penicillium spreads quickly and won’t go away with simple cleaning sprays. Proper remediation requires trained professionals and lab-based confirmation.

MSI has been providing environmental testing and mold remediation services since 1998. Our specialists are dedicated to identifying, removing, and preventing mold the right way — restoring both safety and peace of mind.

Exterminators Aren’t Mold Specialists — and Here’s Why That Matters

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In recent years, some pest control companies have started offering mold remediation as an added “service.” At first glance, it might sound convenient — one company to handle insects, rodents, and even mold. But convenience doesn’t equal competence, and this new trend comes with serious risks for homeowners.

Different Industries, Different Expertise

Extermination and environmental remediation have nothing to do with each other. Pest control companies are trained to handle insects and rodents — not air quality, contamination control, or microbial growth. Mold remediation is a specialized environmental process that requires containment systems, HEPA filtration, negative air pressure, and post-clearance testing. Without those steps, spores simply spread to new areas, and the problem returns.

When Restoration Companies Own Pest Control Firms

A growing number of exterminator businesses are now being owned or backed by large restoration companies. That’s where things can get concerning. These combined operations often push unnecessary mold work just to generate revenue — even when no real mold problem exists. Mold testing should be based on evidence, not on sales tactics, and homeowners deserve honest, data-backed answers before any work begins.

Spray-and-Go Is Not Remediation

The biggest red flag is when a pest control company’s “mold treatment” consists of nothing more than spraying or fogging a product. That is not remediation. Real remediation means identifying the source of moisture, removing contaminated materials, cleaning surfaces properly, and verifying that the air and structure are safe afterward. Spraying only hides the problem — it doesn’t solve it.

Specialty Work Requires Specialty Professionals

It’s simple: you wouldn’t hire a plumber to do your electrical work. The same logic applies to mold remediation. Each trade exists for a reason — and mold cleanup requires technicians trained in building science, environmental safety, and contamination control. Without that knowledge, you risk cross-contamination, health exposure, and wasted money.

The MSI Difference

At MSI, we’ve specialized in environmental testing and remediation since 1998. Our team focuses solely on accurate assessment, professional containment, and complete restoration — not on selling unnecessary services. Every project is handled by certified specialists who understand how to properly remove mold and confirm when your space is truly clean and safe again.

When it comes to protecting your home, trust specialists — not shortcuts.

Why Storm Flooding Can Be More Dangerous Than Most People Think

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When a major storm hits, most homeowners worry about rain leaking in through the roof or flooding the basement. But one of the most dangerous—and overlooked—risks during a storm is a sewage backup.

And the worst part? Many people don’t realize that not all water damage is equal.

What Is Category 3 Water?

In the restoration industry, all water losses are classified into categories based on contamination:

  • Category 1: Clean water (e.g., supply line break)
  • Category 2: Gray water (e.g., washing machine or dishwasher overflow)
  • Category 3: Black water — water that contains sewage, waste, or other dangerous contaminants

Stormwater that floods a basement, overflows from a sump pump, or backs up from a toilet or floor drain is almost always Category 3. That means it’s dangerous, requires special cleanup procedures, and can’t just be dried out and forgotten.

Why Storms Trigger Sewage Backups

During a nor’easter or other major rain event, local sewer systems can get overwhelmed—especially in older towns and cities like those in our region. Water has nowhere to go, so it starts backing up into the lowest points it can find.

Common places that get hit:

  • Basement drains
  • Toilets on lower levels
  • Shower pans and bathtubs
  • Sump pump pits
  • Crawlspaces

If the water that enters your home has odor, discoloration, or came up through a drain, it’s likely contaminated and dangerous to touch without protection.

The Risks of Improper Cleanup

Too often, property owners or general contractors treat Category 3 water like it’s just dirty rainwater. But here’s the reality:

  • Sewage carries bacteria, viruses, and parasites
  • Materials like drywall, carpet, and insulation can’t be sanitized once saturated
  • Improper cleanup can cause long-term odor, structural damage, and mold
  • Insurance can deny claims if it’s not handled according to proper protocols

If you see a cleanup crew show up with no protective gear and no containment barriers, it’s a red flag. They’re not doing it safely—or correctly.

How MSI Handles Category 3 Losses

We take black water cleanup seriously. Our certified team follows strict IICRC standards for sewage and stormwater cleanup:

  • Full containment of affected areas
  • Technicians in full PPE (suits, gloves, respirators)
  • Safe removal of contaminated materials
  • HEPA air filtration and odor control
  • EPA-registered disinfectants applied throughout
  • Moisture monitoring and follow-up clearance documentation

We also work directly with your insurance company to document every step of the process—from damage photos and readings to sanitization reports.

Final Thoughts

If you experience flooding during this weekend’s storm—especially water coming up from drains, toilets, or through walls and floors—do not assume it’s just water.

Category 3 losses require a professional response. Improper handling can lead to major health issues, long-term contamination, and denied insurance claims.

Call MSI 24/7 at 877-712-1600 for emergency sewage cleanup and stormwater response. We’ve been handling complex losses since 1998—and we’ll make sure it’s done right the first time.